This privacy policy describes how Vivaldo Suite collects, uses and protects your personal data when you visit our website and use our services.
We are committed to protecting your privacy and to processing your personal data in compliance with EU Regulation 2016/679 (GDPR) and applicable Italian law.
Data controller
Vivaldo Suite by Essebi srl Registered office: Viale A. Gramsci, 21 – 80122 Naples, Italy VAT number: 04315861213 Email: vivaldosuite@gmail.com
What data we collect
Data provided voluntarily
When you book one of our properties, request information or subscribe to our newsletter, you may provide us with:
First and last name
Email address
Phone number
Residential address
Payment details (processed through a secure payment system)
Stay preferences
Any special requests
Data collected automatically
While browsing our website, we automatically collect:
IP address
Browser type and device used
Pages visited and time spent on the site
Traffic source (e.g. search engine)
Approximate geolocation data
How we use your data
We process your personal data for the following purposes:
Contractual purposes (legal basis: performance of a contract)
Managing bookings and providing the requested services
Communicating with you regarding your booking
Processing payments and issuing invoices
Providing customer support
Legal obligations (legal basis: compliance with a legal obligation)
Fulfilling tax and accounting obligations
Responding to requests from competent authorities
Marketing purposes (legal basis: consent or legitimate interest)
Sending you promotional communications about our services (only with your consent)
Personalising your browsing experience on the site
Improving our services through statistical analysis
Who we share your data with
Your personal data may be shared with:
Service providers: partners who assist us in managing the website, payments and bookings (e.g. booking engine, payment gateway)
Competent authorities: when required by law (e.g. local police authorities for guest registration)
Professionals and consultants: for tax, legal and administrative compliance
All third parties are bound by confidentiality agreements and process data only in accordance with our instructions.
How long we retain your data
We retain your personal data for no longer than necessary:
Booking data: for the duration of the stay and thereafter for 10 years to meet tax obligations
Marketing data: until consent is withdrawn or voluntary deletion is requested
Browsing data: maximum 24 months
Your rights
At any time you have the right to:
Access your personal data and obtain a copy
Rectify inaccurate or incomplete data
Erase your data (right to be forgotten)
Restrict processing in certain circumstances
Object to processing on legitimate grounds
Withdraw your consent at any time
Request data portability in a structured format
Lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)
Our website uses cookies and similar technologies to:
Ensure the proper functioning of the site (technical cookies)
Collect usage statistics (analytical cookies)
Personalise content and advertising (profiling cookies, only with consent)
You can manage your cookie preferences through the banner displayed on your first visit, or by adjusting your browser settings.
For more information, please consult our [Cookie Policy].
Data security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or disclosure.
All sensitive data (such as payment information) is transmitted via secure connections (SSL/TLS).
Links to third-party websites
Our website may contain links to third-party websites (e.g. OTA platforms, social media). We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.
Changes to this privacy policy
We may update this policy periodically. We will notify you of any significant changes via a notice on the website or by email.
Contact us
For any questions regarding the processing of your personal data, please contact us:
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